Shop Policies

Welcome to our shop! We’re a small business that takes pride in making every item by hand and made to order with care. To help ensure a smooth experience, please review our shop policies below:

 

Processing & Shipping Times

All of our items are handmade and made to order. Please allow 2 to 4 weeks for processing and shipping. During busy seasons—such as convention periods and times surrounding major events—there may be additional delays. We always aim to keep you updated and appreciate your patience as we work hard to get your order just right.

 

Returns, Exchanges, or Cancellations

Due to the handmade and custom nature of our products, we do not accept returns, exchanges, or cancellations once an order has been placed.

This policy is especially important for custom tumblers, which cannot be returned or exchanged for sanitary reasons. All custom pieces are created specifically for you and cannot be restocked or resold.

If there’s an issue with your order—such as receiving the wrong item or a product arriving damaged—please contact us within 3 days of delivery, and we’ll be happy to make it right.

 

Sizing & Design

Please double-check your size selections and customization details before placing your order. We’re always happy to answer questions before you buy to help ensure the best fit and design.

For custom tumblers, we require that you send us a DM on Instagram before placing your order. We’ll consult with you on design options including colors, patterns, glitter, and more to create something you’ll love.

 

Agreement to Policies

By placing an order through our website, you are acknowledging that you have read and agreed to all of our shop policies. These policies are in place to protect both you as the customer and us as the creators, and we truly appreciate your understanding.

 

Thank You for Supporting Our Small Business

Every single purchase helps our dream grow, and we’re so thankful for your support. If you have any questions, please reach out—we’re always here to help!